Privacy Policy

Natcha Cultural Tours Pty Ltd ABN 18 691 072 812 Effective date: 20 April 2026

We respect your privacy the same way we respect Country. This policy explains what information we collect when you visit our website, book a tour, or get in touch, how we use it, and the rights you have over it.

Natcha Cultural Tours is an Aboriginal-owned cultural tourism business led by Eric Brown, a Traditional Custodian with ancestral connections to the Eora, Bidgigal, Dharawal, and Gundungarra peoples. We operate tours across New South Wales National Parks and deliver corporate and group cultural experiences.

We handle your personal information in line with the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs).

1. Who we are

Natcha Cultural Tours Pty Ltd (ABN 18 691 072 812), trading as Natcha Cultural Tours, is the entity responsible for your personal information under this policy. Where we say "we," "us," or "our," we mean Natcha Cultural Tours Pty Ltd.

Website: natchaculturaltours.com Email: hello@natchaculturaltours.com

2. What information we collect

The information we collect depends on how you interact with us. It generally falls into three groups.

Personal information you give us

Your name, email address, phone number, and postal address
Booking details, including tour date, number of guests, and group composition
Dietary requirements, allergies, and accessibility needs where you share them with us
Payment details, processed securely by our payment providers (we do not store your full card details)
Communication preferences and how you heard about us
Feedback, reviews, testimonials, photographs, and video where you choose to share them
Information about your organisation if you book a corporate or group experience, including billing contacts

Sensitive information

Some information, such as health, dietary, or accessibility details, is treated as sensitive under the Privacy Act. We only collect it with your consent and only where it is reasonably necessary to deliver your tour safely. We will not use it for any other purpose.

Information collected automatically

Your IP address, device type, browser, and approximate location
Pages you visit on our website, time spent, and referring URL
Cookie and analytics data (see Section 8)

3. How we collect your information

We collect your personal information in the following ways.

Directly from you when you book, enquire, subscribe to our newsletter, or speak with us in person or over the phone
Through our website at natchaculturaltours.com
Through our booking system, Rezdy
Through online travel agents and reseller platforms you use to book with us, such as Viator, GetYourGuide, and RedBalloon
Through inbound tour operators, travel agents, hotel concierges, and corporate event partners who book on your behalf
Through Meta lead ads, Instagram lead forms, and other social media lead capture tools when you submit your details through one of our advertisements
From publicly available sources, referrals, and social media interactions where relevant

Where someone books on your behalf, we rely on them to have your consent to share your information with us.

4. Why we collect your information

We only collect what we need, and we use it for clear purposes.

To process your booking and confirm the details of your tour
To deliver your tour safely, including accommodating dietary, medical, or accessibility needs
To communicate with you before, during, and after your tour
To process payments and issue receipts or invoices
To respond to enquiries, feedback, and complaints
To follow up with you when you submit your details through one of our advertisements, lead forms, or website contact forms
To send you marketing communications where you have opted in, and to tell you about new experiences
To improve our tours, website, and customer experience
To manage our relationships with trade partners, agents, and corporate clients
To meet legal, insurance, safety, tax, and regulatory obligations

5. Who we share your information with

We share your personal information only with people and platforms that help us run our business and deliver your tour. We never sell your information.

Our team members and the Traditional Custodians and Knowledge Holders delivering your tour
Rezdy, our booking and reservation system
Payment processors who handle transactions on our behalf
Online travel agents and reseller platforms, including Viator, GetYourGuide, and RedBalloon, where you booked through them
Inbound tour operators and trade partners who have booked on your behalf
Our website host, Squarespace, and any email marketing platform we use
Analytics, advertising, and marketing agencies supporting our campaigns, under confidentiality obligations
NSW National Parks and Wildlife Service or other authorities where required for permits, authorisations, or safety records
Professional advisers such as lawyers, accountants, and insurers where reasonably necessary
Government agencies, regulators, and law enforcement where we are required or permitted by law

6. Overseas disclosure

Some of the platforms we rely on store or process data outside Australia. For example, Squarespace and some online travel agents operate servers in the United States and Europe. Where your information is disclosed overseas, we take reasonable steps to ensure the recipient handles it consistently with the Australian Privacy Principles.

7. Marketing communications

If you have booked with us or subscribed to our newsletter, we may send you updates about new tours, events, and offers. Every marketing email includes an unsubscribe link. You can also opt out at any time by emailing hello@natchaculturaltours.com.

We handle marketing in line with the Spam Act 2003 (Cth). We will not share your details with third parties for their own marketing.

8. Cookies and website tracking

Our website uses cookies and similar technologies to make the site work, remember your preferences, measure performance, and support our marketing. We use providers such as Google Analytics and Meta advertising tools.

You can control or block cookies through your browser settings. Blocking some cookies may affect how the website works for you.

9. How we store and protect your information

We store your information in secure, access-controlled systems, including our booking platform and trusted cloud services. We take reasonable steps to protect it from misuse, interference, loss, and unauthorised access, modification, or disclosure.

We only keep your information for as long as we need it to deliver our services, run our business, and meet our legal obligations. When we no longer need it, we take reasonable steps to destroy or de-identify it.

10. Access and correction

You have the right to ask for a copy of the personal information we hold about you, and to ask us to correct it if it is inaccurate, out of date, incomplete, or misleading.

To make a request, email hello@natchaculturaltours.com. We may need to verify your identity before we respond. We will aim to respond within 30 days. If there is a cost to retrieve the information, we will let you know before we proceed.

11. Complaints

If you believe we have mishandled your personal information, please tell us first. Email hello@natchaculturaltours.com with the details, and we will investigate and respond within 30 days.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

12. Data breach notification

If a data breach occurs that is likely to cause serious harm, we will notify affected individuals and the OAIC as required under the Notifiable Data Breaches scheme.

13. Cultural information and imagery

Our tours share cultural knowledge, stories, and sites that belong to Country and to the Traditional Custodians who hold them. We handle cultural information with care.

We do not share sacred cultural content, restricted site locations, or Traditional Knowledge without the approval of the relevant Traditional Custodians
Photography and filming during tours are guided by your host. Please follow their guidance about what may be photographed and what may be shared publicly
If you share photos or video from your tour on social media, please respect any guidance given by your host and tag us where appropriate
We may take photographs and video during tours for marketing purposes. If you would prefer not to be photographed, please tell your host on the day

14. Children's privacy

Our website and marketing are not directed at children under 18. Where a booking involves children, we rely on the parent or guardian to provide information and consent on their behalf. We do not knowingly collect personal information directly from children under 18.

15. Changes to this policy

We may update this policy from time to time to reflect changes in our operations, technology, or the law. When we do, we will post the updated version on our website with a new effective date. Please check back occasionally. Continued use of our website or services after the update means you accept the updated policy.

16. Contact us

If you have any questions about this policy or how we handle your personal information, get in touch.

Natcha Cultural Tours Pty Ltd ABN 18 691 072 812 Email: hello@natchaculturaltours.com Website: natchaculturaltours.com

Always was, always will be, Aboriginal land.